Muchos tienen este problema y aquí te enseñamos qué hacer.
Es el caso de los mensajes que no llegan hasta que abres WhatsApp. Para ello la misma aplicación te ha dejado una serie de consejos para poder arreglar ese problema que atañe a todos los usuarios en el mundo, o por lo menos lo han sufrido una vez.
Esto no tiene que ver con ningún tipo de aplicación que has instalado o que no has actualizado la app durante las últimas horas. Aquí te explicamos paso a paso.
POR QUÉ NO ME LLEGAN LOS MENSAJES HASTA QUE ABRO WHATSAPP: SOLUCIÓN
Si has tenido este tipo de problemas al momento de que te mandaron un mensaje de WhatsApp y no lo recibiste hasta que abriste el programe en tu celular Android o iPhone, entonces has lo siguiente:
- Según WhatsApp, en su portal web, esto se debe a una falla entre tu teléfono y la conexión a internet. Normalmente aparece cuando te encuentras en zonas sin mucha conectividad o con poca señal wifi.
- Comprueba que la opción Restringir datos de fondo esté desactivada: para ello anda a tu teléfono, ve a Ajustes, Aplicaciones, Administrador de aplicaciones, WhatsApp, Uso de datos. Luego comprueba que la opción Restringir datos de fondo está desactivada. Sigue los mismos pasos para Google Play Services.
- Si eso no funciona, entonces restablece las preferencias de las aplicaciones en Ajustes > Aplicaciones > botón de Menú > Restablecer preferencias.
- Conecta tu teléfono a una fuente de energía (para evitar que la función de ahorro de batería se active).
- Cierra la sesión de WhatsApp Web. Ve a WhatsApp > botón de Menú > WhatsApp Web > Cerrar todas las sesiones.
- Revisa los ajustes de inactividad de Wi-Fi (Ajustes > Wi-Fi > botón de Menú > Avanzados > Wi-Fi durante suspensión) y asegúrate de que esté configurada a Siempre.
- Desinstala cualquier administrador de tareas (task killer) de tu teléfono móvil. Estos programas no permiten que WhatsApp pueda recibir mensajes cuando la aplicación no está abierta.
- Abre la aplicación Hangouts, presiona el botón de Menú, y selecciona “Salir” de todas tus cuentas. Luego entra a Hangouts de nuevo y vuelve a iniciar sesión.
De esta forma podrás apreciar nuevamente que todos los mensajes de WhatsApp llegan a tiempo y no es necesario tener que estar abriendo la app para poder recibirlos pasado cierto tiempo.
CRÉDITOS PARA: DEPOR.COM
Many have this problem and here we show you what to do.
This is the case with messages that don't arrive until you open WhatsApp. The application itself has left you a series of tips to fix this problem that affects all users in the world, or at least they have suffered once.
This is not related to any type of application that you have installed or that you have not updated the app during the last hours. Here we explain it step by step.
WHY I DON'T GET THE MESSAGES UNTIL I OPEN WHATSAPP: SOLUTION
If you had this type of problem at the time you were sent a WhatsApp message and did not receive it until you opened the program on your Android or iPhone phone, then do the following:
According to WhatsApp, on their website, this is due to a fault between your phone and the internet connection. It usually appears when you are in areas without much connectivity or with poor wifi signal.
Check that the Restrict Background Data option is turned off: to do this go to your phone, go to Settings, Applications, Application Manager, WhatsApp, Data Usage. Then check that Restrict Background Data is turned off. Follow the same steps for Google Play Services.
If that doesn't work, then reset application preferences under Settings > Applications > Menu button > Reset preferences.
Connect your phone to a power source (to prevent the battery saving feature from activating).
Log out of WhatsApp Web. Go to WhatsApp > Menu Button > WhatsApp Web > Log Off All.
Check the Wi-Fi idle settings (Settings > Wi-Fi > Menu Button > Advanced > Wi-Fi During Sleep) and make sure it is set to Always.
Uninstall any task manager (task killer) from your mobile phone. These programs do not allow WhatsApp to receive messages when the application is not open.
Open the Hangouts application, press the Menu button, and select "Exit" from all your accounts. Then enter Hangouts again and log back in.
This way you will again see that all WhatsApp messages arrive on time and you don't have to be opening the app to receive them after a certain amount of time.
This is the case with messages that don't arrive until you open WhatsApp. The application itself has left you a series of tips to fix this problem that affects all users in the world, or at least they have suffered once.
This is not related to any type of application that you have installed or that you have not updated the app during the last hours. Here we explain it step by step.
WHY I DON'T GET THE MESSAGES UNTIL I OPEN WHATSAPP: SOLUTION
If you had this type of problem at the time you were sent a WhatsApp message and did not receive it until you opened the program on your Android or iPhone phone, then do the following:
According to WhatsApp, on their website, this is due to a fault between your phone and the internet connection. It usually appears when you are in areas without much connectivity or with poor wifi signal.
Check that the Restrict Background Data option is turned off: to do this go to your phone, go to Settings, Applications, Application Manager, WhatsApp, Data Usage. Then check that Restrict Background Data is turned off. Follow the same steps for Google Play Services.
If that doesn't work, then reset application preferences under Settings > Applications > Menu button > Reset preferences.
Connect your phone to a power source (to prevent the battery saving feature from activating).
Log out of WhatsApp Web. Go to WhatsApp > Menu Button > WhatsApp Web > Log Off All.
Check the Wi-Fi idle settings (Settings > Wi-Fi > Menu Button > Advanced > Wi-Fi During Sleep) and make sure it is set to Always.
Uninstall any task manager (task killer) from your mobile phone. These programs do not allow WhatsApp to receive messages when the application is not open.
Open the Hangouts application, press the Menu button, and select "Exit" from all your accounts. Then enter Hangouts again and log back in.
This way you will again see that all WhatsApp messages arrive on time and you don't have to be opening the app to receive them after a certain amount of time.
